Refund policy

Last Updated: 23 February 2026

At Ekeha, we take pride in delivering high-quality art and customized gifting products. Please read our Return & Refund Policy carefully before placing an order.


1. Customized & Engraved Products (Non-Returnable)

All customized or engraved products are non-returnable and non-refundable.

Since these products are made specifically according to the text provided by the customer:

  1. Orders cannot be cancelled once production has started.
  2. Refunds will not be issued for spelling mistakes or incorrect text submitted by the customer.
  3. Minor alignment variations may occur due to engraving processes.

⚠️ Please double-check your engraving text before placing your order.


2. Non-Custom Products (Eligible for Return)

For non-customized products, returns are accepted under the following conditions:

  1. Return request must be raised within 48 hours of delivery.
  2. Product must be unused and in original packaging.
  3. Unboxing video is required for damaged/defective claims.

If approved, the customer may choose:

  1. Replacement product
  2. Store credit
  3. Refund (after quality inspection)


3. Damaged or Defective Items

If your product arrives damaged:

  1. Contact us within 48 hours of delivery.
  2. Share clear photos and an unboxing video.
  3. Our team will verify and provide resolution.

If approved:

  1. Replacement will be shipped at no additional cost.
  2. Refund will be processed within 5–7 business days.


4. Refund Processing Time

Approved refunds will be processed to the original payment method within:

    1. 5–7 business days (UPI / Card / Net Banking)
    2. Bank processing time may vary.


5. Items Not Eligible for Return

We do not accept returns for:

  1. Customized or engraved items
  2. Items damaged due to misuse
  3. Minor color differences (due to screen variations)
  4. Delayed delivery caused by courier services


6. Incorrect Address / Refused Delivery

If an order is returned due to:

  1. Incorrect address provided by customer
  2. Delivery refusal

Customer will bear reshipping charges.


7. How to Request a Return

Email us at: connect@ekeha.com

Include:

  1. Order Number
  2. Reason for return
  3. Photos / unboxing video (if applicable)