Privacy policy

Last Updated: 23 February 2026

Welcome to Ekeha (“we,” “our,” or “us”). Your privacy is important to us. This Privacy Policy describes how we collect, use, and protect your personal information when you visit or purchase from our website.

1. Information We Collect

When you visit Ekeha, we collect:

Personal Information

1. 1. Name
   2. Billing & Shipping Address
   3. Email Address
   4. Phone Number
   5. Payment Details (processed securely via third-party providers)
   6. Custom engraving text submitted by you

Device Information

1. 1. IP address
   2. Browser type
   3. Cookies
   4. Pages visited and interaction data
      

2. How We Use Your Information

We use your information to:

1. 1. Process and fulfill orders
   2. Personalize engraved products
   3. Communicate order updates
   4. Provide customer support
   5. Improve website experience
   6. Prevent fraud

We do not sell or rent your personal information.

3. Payments

All payments are processed securely through Shopify and its supported payment gateways. We do not store full credit/debit card information on our servers.

4. Cookies

We use cookies to:

1. 1. Improve site functionality
   2. Analyze traffic
   3. Enhance user experience

You can disable cookies via browser settings.

5. Data Retention

We retain your order information unless you request deletion, except where legally required.

6. Third-Party Services

We may share necessary information with:

1. 1. Payment processors : Razorpay

7. Your Rights

You may request to:

1. 1. Access your data
   2. Correct inaccurate data
   3. Delete your information

Contact us at: connect@ekeha.com

8. Changes to This Policy

We may update this policy from time to time. Updates will be posted on this page.