At Ekeha, every product is crafted with care our glassware and mugs are custom engraved, while our bags, scarves, and shawls are hand-painted. This means each piece is unique and made just for you.

Yes, all our painted products are 100% hand-painted by skilled artisans, and our engraved items are customised with precision to ensure a premium finish.

Absolutely! You can add custom engraving text for mugs and glasses directly on the product page before placing your order.

Simply enter your desired text in the engraving field on the product page. We will engrave exactly what you submit, so please double-check spelling before placing your order.

Yes! If a product includes multiple items (like a set of glasses), you can enter separate text for each item.

Currently, we do not provide previews. However, we ensure accurate engraving based on the text you provide.

Orders are typically processed within 2–4 business days. Customised items may take slightly longer due to personalisation.

Since customised products are made specifically for you, they are not eligible for returns unless they arrive damaged or defective.

We’re here to help. Please contact us within 48 hours of delivery with photos, and we will arrange a replacement or refund.

You can reach us via email or through the contact form on our website. We aim to respond within 24 hours.

We recommend gentle hand washing to maintain the engraving quality and product longevity.

Yes, but we recommend mild hand washing and avoiding harsh detergents to preserve the artwork.

Yes! We offer bulk orders for events, corporate gifting, and special occasions. Contact us for custom pricing.